:root{--bg: #f5f6f8;--surface: #ffffff;--surface-2: #fbfcfd;--surface-3: #f4f6f8;--hover: #f7faff;--input-bg: #ffffff;--border: #dfe3e8;--text: #1c2430;--muted: #667085;--accent: #1f4e79;--accent-2: #2f6f9f;--ok: #1e7f4f;--warn: #9a5b00;--danger: #a4262c;--info-bg: #eef4fb;--info-border: #c7dcf3;--info-text: #174ea6;--warn-bg: #fff7ea;--warn-border: #f3d9a6;--danger-bg: #fdecec;--danger-border: #f3c2c4;--code-text: #344054;--radius: 10px;--shadow: 0 1px 2px rgba(16, 24, 40, .06), 0 1px 3px rgba(16, 24, 40, .1);color-scheme:light;font-family:Segoe UI,system-ui,-apple-system,sans-serif;color:var(--text)}[data-theme=dark]{--bg: #050b12;--surface: #0b1a26;--surface-2: #0f2231;--surface-3: #132a3b;--hover: #10293a;--input-bg: #07121c;--border: #1d3c50;--text: #e8f5ff;--muted: #9fb9cc;--accent: #0891b2;--accent-2: #06b6d4;--ok: #34d399;--warn: #fbbf24;--danger: #f87171;--info-bg: #0c2b3b;--info-border: #155e75;--info-text: #a5f3fc;--warn-bg: #3a2a0a;--warn-border: #7c5a12;--danger-bg: #3b1218;--danger-border: #7f1d1d;--code-text: #cbe8f5;--shadow: 0 1px 2px rgba(0, 0, 0, .4), 0 1px 3px rgba(0, 0, 0, .5);color-scheme:dark}*{box-sizing:border-box}body{margin:0;background:var(--bg);font-size:15px;line-height:1.5}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}h1{font-size:1.45rem;margin:0}h2{font-size:1.05rem;margin:0 0 .6rem}.app{min-height:100vh;display:flex;flex-direction:column}.topbar{display:flex;align-items:center;gap:16px;padding:10px 24px;background:var(--surface);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:10}.brand{display:flex;align-items:center;gap:12px}.brand-logo-full{display:block;height:46px;width:auto;border-radius:6px;background:#050b12}.brand-sub{color:var(--muted);font-size:.85rem;padding-left:12px;border-left:1px solid var(--border)}.nav{display:flex;gap:14px;font-size:.9rem}.spacer{flex:1}.user{font-size:.9rem;color:var(--muted)}.content{flex:1;padding:24px;max-width:1180px;width:100%;margin:0 auto}.footer{padding:12px 24px;color:var(--muted);font-size:.78rem;border-top:1px solid var(--border)}.page{display:flex;flex-direction:column;gap:16px}.page-head h1{margin-bottom:4px}.crumbs{font-size:.85rem}.grid.two{display:grid;grid-template-columns:1fr 1fr;gap:16px;align-items:start}@media(max-width:860px){.grid.two{grid-template-columns:1fr}}.split{display:grid;grid-template-columns:1fr 1fr;gap:16px;align-items:start}@media(max-width:860px){.split{grid-template-columns:1fr}}.list{display:flex;flex-direction:column;gap:8px}.list-item{text-align:left;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:12px;display:flex;flex-direction:column;gap:4px;cursor:pointer;color:inherit}.list-item:hover,.list-item.active{border-color:var(--accent);background:var(--hover)}.list-title{font-weight:600}.detail{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:16px}.facts{display:grid;grid-template-columns:max-content 1fr;gap:6px 14px;margin:0;font-size:.9rem}.facts dt{color:var(--muted)}.facts dd{margin:0}.audit-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}.audit-list li{border:1px solid var(--border);border-radius:8px;padding:10px 12px;background:var(--surface-2)}.audit-details{margin-top:6px;font-size:.82rem}.audit-details pre{margin:6px 0;padding:8px;background:var(--surface-3);border-radius:6px;overflow:auto}.audit-list .mono{color:var(--muted)}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:18px;box-shadow:var(--shadow)}.card.highlight{border-left:3px solid var(--warn)}.card.answer{border-left:3px solid var(--ok)}.row{display:flex;align-items:center;gap:10px;justify-content:space-between}.row.wrap{flex-wrap:wrap;justify-content:flex-start}.row.meta{justify-content:flex-start;color:var(--muted);font-size:.82rem;gap:14px;margin-top:6px}.description{margin:14px 0 10px;white-space:pre-wrap}.answer-body{white-space:pre-wrap;margin:10px 0}.stack{display:flex;flex-direction:column;gap:12px;margin-top:8px}label{display:flex;flex-direction:column;gap:5px;font-size:.85rem;font-weight:600}input,textarea,select{font:inherit;font-weight:400;padding:8px 10px;border:1px solid var(--border);border-radius:8px;background:var(--input-bg);color:var(--text);width:100%}input:focus,textarea:focus,select:focus{outline:2px solid var(--accent-2);outline-offset:1px}textarea{resize:vertical}.btn{display:inline-flex;flex-direction:column;align-items:flex-start;gap:2px;font:inherit;cursor:pointer;border:1px solid var(--border);background:var(--input-bg);color:var(--text);padding:8px 14px;border-radius:8px}.btn:hover{border-color:var(--accent-2)}.btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}.btn.primary:hover{background:var(--accent-2)}.btn.danger{border-color:var(--danger);color:var(--danger)}.btn.ghost{border-color:transparent;background:transparent}.btn:disabled{opacity:.55;cursor:not-allowed}.btn small{font-size:.72rem;font-weight:400;opacity:.8}.btn.link{border:none;background:none;padding:0;color:var(--accent)}.chip{font:inherit;cursor:pointer;border:1px solid var(--border);background:var(--surface);padding:5px 12px;border-radius:999px;font-size:.85rem}.chip.active{background:var(--accent);border-color:var(--accent);color:#fff}.toolbar{display:flex;gap:8px;flex-wrap:wrap}.badge{display:inline-block;padding:2px 9px;border-radius:999px;font-size:.74rem;font-weight:600;border:1px solid transparent;white-space:nowrap}.status-open{background:#eef2f6;color:#344054}.status-in_progress{background:#e8f1fb;color:#175cd3}.status-waiting_for_merchant{background:#fff4e5;color:var(--warn)}.status-resolved{background:#e7f6ee;color:var(--ok)}.status-closed{background:#eceff3;color:#475467}.prio-low{background:#f2f4f7;color:#475467}.prio-normal{background:#eef2f6;color:#344054}.prio-high{background:#fff1e8;color:#b54708}.prio-urgent,.esc{background:#fdecec;color:var(--danger)}.unverified{background:#fff4e5;color:var(--warn)}.ok{background:#e7f6ee;color:var(--ok)}.danger{background:#fdecec;color:var(--danger)}.proposal-proposed{background:#fff4e5;color:var(--warn)}.proposal-released{background:#e7f6ee;color:var(--ok)}.proposal-rejected{background:#f2f4f7;color:#475467}.grounding-documented{background:#e7f6ee;color:var(--ok)}.grounding-low_confidence{background:#fff4e5;color:var(--warn)}.alert{padding:11px 14px;border-radius:8px;font-size:.9rem;border:1px solid}.alert.info{background:var(--info-bg);border-color:var(--info-border);color:var(--info-text)}.alert.warn{background:var(--warn-bg);border-color:var(--warn-border);color:var(--warn)}.alert.error{background:var(--danger-bg);border-color:var(--danger-border);color:var(--danger)}.muted{color:var(--muted)}.small{font-size:.8rem}.mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:.75rem;word-break:break-all}.ticket-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column}.ticket-list li{border-bottom:1px solid var(--border)}.ticket-list li:last-child{border-bottom:none}.ticket-list a{display:block;padding:12px 4px;color:inherit}.ticket-list a:hover{text-decoration:none;background:var(--hover)}.messages{list-style:none;margin:0 0 12px;padding:0;display:flex;flex-direction:column;gap:10px}.messages li{padding:10px 12px;border-radius:8px;background:var(--surface-2);border:1px solid var(--border)}.messages li.from-operator{background:var(--info-bg);border-color:var(--info-border)}.messages p{margin:6px 0 0;white-space:pre-wrap}.citations{margin:14px 0}.citations-head{font-size:.78rem;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);margin-bottom:6px}.citation{border:1px solid var(--border);border-radius:8px;padding:8px 10px;margin-bottom:6px;background:var(--surface-2)}.citation summary{cursor:pointer;font-size:.86rem}.citation-id{font-weight:700;color:var(--accent);margin-right:4px}.citation blockquote{margin:8px 0 4px;padding-left:10px;border-left:3px solid var(--border);color:var(--code-text);font-size:.86rem}.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px}.kpi{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:12px 14px;display:flex;flex-direction:column;gap:2px}.kpi-value{font-size:1.25rem;font-weight:700}.kpi-label{font-size:.76rem;color:var(--muted)}.table{width:100%;border-collapse:collapse;font-size:.88rem}.table th{text-align:left;font-size:.74rem;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);padding:8px;border-bottom:1px solid var(--border)}.table td{padding:10px 8px;border-bottom:1px solid var(--border);vertical-align:top}.table tr:last-child td{border-bottom:none}.file{font-weight:600}.file input{margin-top:6px}.login-shell{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at 18% 8%,#0e3245,#07121c 52%,#03080d)}.login-card{background:#0b1a26;color:#e8f5ff;border:1px solid #1d3c50;border-radius:16px;box-shadow:0 22px 70px #00000080;padding:28px;width:min(540px,100%)}.login-logo{display:block;width:min(460px,100%);height:auto;margin:0 auto 16px;mix-blend-mode:screen}.login-card h1{margin-bottom:6px;color:#fff}.login-card h2{margin-top:20px;font-size:.8rem;text-transform:uppercase;letter-spacing:.08em;color:#67e8f9}.login-card .muted{color:#9fb9cc}.login-card label{color:#cfe6f5}.login-card input,.login-card textarea,.login-card select{background:#07121c;color:#eaf6ff;border-color:#24475c}.login-card code{color:#a5f3fc;word-break:break-all}.login-card .btn{background:#0e2433;color:#eaf6ff;border-color:#24475c}.login-card .btn.primary{background:#0891b2;border-color:#0891b2;color:#fff}.login-card .btn.primary:hover{background:#06b6d4}.login-card .btn.link{color:#67e8f9}.login-card .alert.info{background:#0c2b3b;border-color:#155e75;color:#a5f3fc}.login-card .alert.error{background:#3b1218;border-color:#7f1d1d;color:#fecaca}.login-actions{display:flex;flex-direction:column;gap:8px}.login-actions .btn{width:100%}.mfa-qr{display:block;width:240px;max-width:100%;margin:0 auto;padding:8px;background:#fff;border-radius:10px}[data-theme=dark] .status-open,[data-theme=dark] .status-closed,[data-theme=dark] .prio-low,[data-theme=dark] .prio-normal,[data-theme=dark] .proposal-rejected{background:var(--surface-3);color:var(--muted)}[data-theme=dark] .status-in_progress{background:#0c2b3b;color:#7dd3fc}[data-theme=dark] .status-waiting_for_merchant,[data-theme=dark] .prio-high,[data-theme=dark] .unverified,[data-theme=dark] .proposal-proposed,[data-theme=dark] .grounding-low_confidence{background:var(--warn-bg);color:var(--warn)}[data-theme=dark] .status-resolved,[data-theme=dark] .ok,[data-theme=dark] .proposal-released,[data-theme=dark] .grounding-documented{background:#0d2e22;color:var(--ok)}[data-theme=dark] .prio-urgent,[data-theme=dark] .esc,[data-theme=dark] .danger{background:var(--danger-bg);color:var(--danger)}.theme-toggle{font:inherit;font-size:.82rem;cursor:pointer;border:1px solid var(--border);background:var(--surface);color:var(--text);padding:6px 10px;border-radius:8px;white-space:nowrap}.theme-toggle:hover{border-color:var(--accent-2)}